Services

WHAT WE DO

Unlock the Full Potential of Your Business With Our
Expert-Driven BPO Services

OUR SERVICES

Smart, Scalable and Tailored for You!

Back Office Operations

Key Features:
– Streamlined processes for increased efficiency.
– Cost reduction through optimized resource management.
– Enhanced productivity and focus on core competencies.

We handle all your essential back-end operations, allowing you to focus on growth and innovation. In today’s complex and fast- paced world, focusing on your core competencies is critical, don’t let the complexities of back-office operations hold you back from achieving your goals. Our expert back office support streamlines processes, ensuring accuracy and compliance while minimising costs and maximising productivity. By reducing your workload and freeing up valuable time and resources, we help you concentrate on strategic initiatives. We become an extension of your team providing reliable and scalable support tailored to your specific needs. Reduce operational stress, improve team morale and sharpen your focus on core business activities by leaving your back office functions to our experienced team.

Sales & Marketing

Key Features:
– Data-driven strategies for targeted campaigns.
– Telemarketing expertise to generate leads and engage customers.
– Comprehensive support from market research to customer follow-up

Want to connect with more customers and boost your revenue? Our sales and marketing experts can help you achieve those goals. Our focus is to create data-driven strategies, that target your ideal audience, boost revenue and increase customer engagement. We analyse and assess market trends, identify potential opportunites and accordingly craft compelling content that resonate with your target market. One of our key components is leveraging the power of telemarketing and telesales. We go beyond simply making calls, we communicate and understand customer needs and present tailored solutions. Let our skilled team become an extension to your sales force, where we focus on identifying potential customers, qualifying leads and nurturing relationships. Whether it’s market research, lead generation or customer follow-up, our smart solutions ensure you connect with the right audience and maximise engagement. Our experts are proficient in handling objections, answering questions and showcasing your products or services in an engaging way. We’ll partner with you every step of the way, with our comprehensive sales and marketing efforts, we’ll maximise your reach and drive measurable results that fuel your ambition.

Virtual Assistance

Key Features:
– Time management and workflow optimization.
– Flexible and customisable support tailored to specific needs.
– Cost-effective solution without the overhead of full-time employees.

Juggling multiple tasks and losing valuable time? At Invicta eSolutions, we provide virtual assistance that allows you to optimise your workflow and focus on your core functions. In today’s fast- paced business environment, efficiency is priority. Our highly skilled virtual assistants handle everything, from scheduling and management to research, data entry and more, helping you streamline your operations and reclaim valuable hours in a day so you can concentrate on your strategic initiatives. Our flexible and customisable services help you maximize your potential without the need for traditional staffing, saving you the cost and overhead of hiring a full-time employee. With a dedicated assistant at your disposal, you’ll receive prompt solutions whenever you need them. We understand that every business is unique in its own way, and therefore offer customisable virtual assistant services that are designed to suit your specific requirements . This also means carefully matching you with a virtual assistant who possesses the relevant skill set and experience perfectly suited to your needs and ensuring a smooth integration into your workflow. Partner with us and experience the power of seamless virtual support, so that you can work smarter, not harder.

Staff Augmentation

Key Features:
– Access to top talent on demand.
– Cost-effective staffing solutions without long-term commitment.
– Seamless integration of skilled professionals into existing teams.

Imagine having a team of experts at your fingertips, ready to tackle any project. Our staff augmentation services helps you quickly add skilled professionals to your projects for as long as you need them. We handle the hiring, so get the right talent at the right time. Our vast network connects you with top talent, who seamlessly integrate into your existing teams, bringing the expertise you need, exactly when you need it. Whether you are searching for top- tier IT professionals, creative marketing gurus, finance specialists or administrative support, our extensive talent pool ensures we can meet your needs. We help you find highly qualified candidates, who possess the right soft skills and culture fit to thrive in your organisation. Our staff augmentation services give you access to top talent without the long-term commitment and overhead of full-time hires. Focus your resources where they matter most while boosting your team with the right skills and experience.

Chat Email Support

Key Features:
– 24/7 availability for instant customer communication.
– Personalized and empathetic support for positive interactions.
– Brand-tailored communication for a consistent customer experience.

Exceptional customer experiences begin with seamless and instant communication. That’s where our chat and email support services come in. We provide quick and friendly assistance, responding to customers and making them feel valued and heard. From simple questions to complex technical issues, our team is equipped to handle all types of enquries, so that your customers can get the help they need. We understand that clear and concise communication plays a huge role in building trust and loyalty among customers. Therefore, clear communication is at the heart of our service, where our main focus is on making your customers feel heard, seen understood and valued. We build relationships, not just answers. Our team is trained to provide accurate information with empathy, ensuring every interaction is positive and interactive. Available when and where you need us, we offer convenient support that your customers need, when they need it. With our chat and email support, you cultivate customer loyalty and drive growth in your business.

Customer Support

Key Features:
– Multi-channel support for customer convenience.
– Efficient and effective problem-solving for customer satisfaction.
– Focus on building relationships and fostering customer loyalty.

More than just answers—we deliver solutions. Our support builds loyalty and trust, ensuring exceptional customer experiences because at Invicta, we believe exceptional customer service is the key to success. Our dedicated team listens, understands and goes the extra mile to ensure that all your customers’ problems are solved efficiently and effectively. For your convenience, we provide multi- channel help via chat, email, phone and more. We’re not just problem-solvers; we’re relationship builders. We understand that trust and loyalty is earned through consistent, reliable support and therefore, strive to create exceptional customer experiences involving positive interactions that leave a lasting impact on your customers. Whether your customers want simple instructions, detailed explanations, or expert guidance, our team is committed to providing the best possible support experience. At Invicta, we’re building loyal customers, one positive interaction at a time.

Lead Generation

Key Features:
– Data-driven targeting to identify ideal customers.
– Lead qualification and prioritisation for sales team efficiency.
– Performance tracking and optimisation for maximum ROI.

Finding the ideal audience is made easier with Invicta’s lead generation services. We identify your ideal clients by using data-driven tactics to determine their needs, interests, and online activity. We find the right people for your sales team to talk to, from identifying your ideal customers to understand their online activities, we keep a close eye on everything, ensuring that we send you quality leads- people who are actually interested in what you offer. We use a combination of automated scoring and expert analysis to prioritise leads, so your sales team can focus their energy on the most promising prospects. We track every step of the process, from initial contact to conversion, constantly refining our strategies to maximize your ROI. More leads means more opportunities for your sales team which means greater business growth. With Invicta, you get to simplify your lead generation process and maximise results.

Telemarketing

Key Features:
– Relationship-focused approach for building lasting connections.
– Customised solutions tailored to specific business needs.
– Advanced call center technology for tracking and compliance.

Telemarketing isn’t just about making calls; it’s about building positive and lasting relationships that drive results. Our skilled team goes beyond just reading scripts; they engage in meaningful conversations with clients, understand client problems and offer customised solutions. Our staff is prepared to manage any task with expertise and zeal, whether your goal is to follow up with current clients, create leads, set up appointments, or carry out market research. We make use of advanced call center technology to track results, optimise campaigns, and ensure compliance. From lead generation and appointment settings to market research and customer follow-up, we offer a full suite of telemarketing solutions tailored to your specific business needs. By using Invicta’s telemarketing services, you’re doing more than just making calls; you’re creating enduring connections that support company expansion.

Data Entry

Key Features:
– Accurate and reliable data entry services.
– Efficient processing of large volumes of data.
– Secure handling and protection of sensitive information.

Data is the lifeblood of any modern business, but raw data is only valuable if its accurate and accessible. Our data entry services ensures that your company operates efficiently with accurate and dependable data by turning unprocessed data into useful insights. Our highly skilled professionals work quickly and accurately with massive amounts of data, utilising sophisticated data validation methods to reduce errors and increase accuracy. We have extensive experience with a variety of data input methods and applications, and follow stringent privacy and data security guidelines to safeguard your private data. We organise, analyse, and present data so you can make well-informed decisions—we don’t just enter it. By utilising Invicta’s data entry services, you can realise your full potential.

Helpdesk Services

Key Features:
– 24/7 availability for prompt support.
– Multi-tiered support system for efficient issue resolution.
– Minimised downtime and maximised productivity for businesses.

We provide support when you need it most. Frustrating queries and technical issues can halt productivity. Invicta’s reliable helpdesk services ensure smooth operations for your staff and clients. Our dedicated team of skilled specialists is available 24/7 via chat, email, or phone to troubleshoot issues, answer questions, and provide prompt solutions. From general inquiries to hardware and software problems, we offer multi-tiered support, transferring complex issues as needed. Our goal is to minimise downtime and maximise productivity. With Invicta’s helpdesk services, support is always available, and solutions are just a call away.

Industries We Serve

Driving Growth and Success in Every Industry

HEALTHCARE

Streamlining Processes,
Delivering Better Patient Care

Compassion and efficiency are critical in the healthcare sector. Invicta is aware of the particular requirements of this industry, and our customised BPO solutions are made to help you focus on patient care by streamlining your business processes. We are here to assist you in creating outstanding healthcare experiences, from answering inquiries and administrative duties to guaranteeing compliance and offering unwavering support. We optimise workflows, freeing up your team to concentrate on important duties, and eventually improve patient outcomes.

Technology

Boosting Innovation With Seamless Tech

In today’s fast-paced world of technology, staying ahead of the curve is very essential. We offer back-office solutions and seamless IT support that encourage creativity and free up your team to concentrate on creating cutting-edge technologies. We provide a full range of solutions catered to the particular requirements of the tech sector, from help desk and technical support to data management and software development assistance. We assist you in increasing offers by providing back-office solutions and seamless IT support that encourage creativity.

Travel

Travel Made Hassle- Free

Traveling may be stressful, whether you’re planning itineraries, booking flights, or dealing with intricate logistics. The goal of Invicta’s travel-focused BPO solutions is to simplify travel for both clients and companies. By offering assistance with everything from bookings and tickets to customer support and crisis management, we enable travel agencies to provide flawless customer experiences. We take care of the details so you can concentrate on planning trips that will be remembered.

Banking & Fintech

Securing Your Financial Future

Security and trust are utmost critical in the banking and fintech sectors. Building trust and efficiency in every transaction is made easier with Invicta’s secure and legal BPO solutions. From data processing and regulatory compliance to fraud prevention and customer support, we provide an extensive array of services that are specifically designed to meet the demands of the financial industry. Since financial data is sensitive, we follow the strictest security guidelines to safeguard both your company and your clients.

Logistics

Delivering Faster, Smarter, and Swifter.

In the logistics sector, efficiency and speed are crucial. The BPO solutions from Invicta are made to streamline your supply chain and guarantee on-time delivery. We offer the assistance you require to optimise your logistics operations and provide outstanding customer service, from order fulfillment and warehouse management to transportation coordination and customer tracking. We assist you in raising awareness, cutting expenses, and improving the general client experience.

Recruitment

Finding the Right Talent for the Right Role

Finding the right people is crucial. Invicta’s recruitment services connect top companies with skilled professionals, ensuring the perfect fit. Our recruiters leverage their network and expertise to source, screen, and interview candidates, managing the entire process from initial contact to onboarding. Finding the right people is crucial. Invicta’s recruitment services connect top companies with skilled professionals, ensuring the perfect fit. Our recruiters leverage their network and expertise to source, screen, and interview candidates, managing the entire process from initial contact to onboarding. With Invicta, you’ll build a team ready to drive your business forward. We partner with you to understand your unique needs and deliver exceptional results. Your success is our priority.

ENERGY

Fueling the Future of Energy

The energy sector is sophisticated and ever-changing. Invicta’s BPO solutions with a focus on the energy sector are meant to fuel success in this changing business environment. From customer support and billing services to data management and regulatory affairs, we have a set of services that address the unique challenges of the energy business. We assist you in becoming more efficient, cutting costs, and managing the complexities of this ever-changing business. We leverage innovative technologies and data-driven insights to help you stay ahead of the curve. Fuel your future with Invicta.

GAMING

Level Up Your Game Development

Gaming is highly competitive, and to develop really interactive and engaging experiences is critical. Invicta’s customised BPO solutions allow game developers the freedom to get on with doing what they really love – designing amazing games – while we deal with the business-critical behind-the-scenes stuff that enhances overall player experience and fosters a healthy community. Our end-to-end suite of services encompasses 24/7 multi-channel customer support, where our group of enthusiastic gamers takes care of everything from technical support and account management to in-game support and community moderation, building player loyalty through compassionate and effective engagement.

Retail & E-Commerce

Creating Winning Retail Strategies

The online and physical retail marketing is constantly changing and intensely competitive. A winning strategy is no longer an option-it is necessity, on which your company’s success and growth depends upon. We work with retailers to optimise operations and generate sales by understanding the distinctive features of each business model and tailoring our services accordingly to fit your business needs. We assist in the development of positive customer experiences and interactions which foster loyalty and drive growth for your business. Our services cover the whole retail lifecycle, from streamlined order fulfillment and optimised inventory management to delivering outstanding customer service.