We provide BPO services to help companies handle projects with efficiency, accountability, reliability, and speed. When you partner with Invicta, we deliver high-quality results, reduce costs on resources, management, workload, and office space. We create solutions specific to your needs and integrate leading technology to transform your business into a reliable enterprise. Our services help companies to smoothen their workload while making a difference in the real world.

Inbound Call Center Services

At Invicta, we provide you with experienced inbound call center agents who create exceptional customer experiences across all touch-points.The team can handle order processing, help desk, live chat support, email services, and much more. We turn prospects into loyal customers. Our inbound call center sales agents engage callers and increase average sales order, boost brand loyalty, articulate your products, and brand message. Our agents provide live support assistance for troubleshooting, resetting passwords, system activation, call patching, and call routing. As your partner, we are transparent in our duties. Therefore, we provide you with access to all of the calls, emails, and chat transcripts. Contact us to know how our inbound call center services can help serve your business projects.

Outbound Call Center Services

We help you obtain and engage customers across channels. Our call agents, facilities, technologies, and operational expertise together create exceptional customer experiences across all touch-points. We understand your goals and call thousands of potential customers in your target market on behalf of your team. Our reliable team covers hundreds of accounts and generates data vital to any market-driven company. We handle customer satisfaction surveys with ease, identify decision-makers interested in your products and provide detailed reports of the outbound call made on your behalf. Transparency and accountability are the core values of our company. We are committed to delivering outstanding call center service. Contact us to know how our outbound call center services can help serve your business projects.


Reduced Cost

Outsourcing to us can enhance your business process, cuts expenditures, and increases the quality of your service.

Transfer of Responsibilities

Some projects require seasonal work, and hence hiring full-time resources can become inconvenient. Outsourcing your inbound or outbound call center needs to us can help you hire support as and when you need them.

Lack of Investments

With our BPO outsourcing services, you can access the latest technologies and software without having to make any investments.

Focus on Business Goals

Outsourcing some of your processes can help you focus your energy on core business operations. You can invest in another service while we manage time consuming tasks.

Easy Risk Management

We help you test launch a new product/service in the market and therefore reduce the risk involved in setting up an actual operation. 

24×7 Available

Our customer service team is 24×7 available to handle all your inbound call & outbound call center needs.