Inbound Call Center Services

Invicta’s inbound call center outsourcing services mainly focuses on increasing efficiency and maximizing profits for businesses. We provide tailor-made call center support and phone answering services based on the requirement of our customers. Our inbound call center in India has skilled agents that use the latest telecommunication software. We respond quickly to customer queries, which leads to success in sales and acquisition strategies, thus increasing the revenue.

Our years of experience help us to provide high-quality Inbound Call Center services. We believe in working as partners and not as third-party vendors. Thus, we implement strategic solutions that help you overcome loopholes in your operations and reduce cost while enhancing customer experience. We automate tasks that don’t quite require human intervention; thus, the call center team can spend time on things that need their attention.

Invicta’s Inbound Call Center Services

Customer Care
  • Inbound Web Chat
  • Consumer Response
  • Phone/Telephone Answering Call Center Services
  • Virtual Receptionist Services
  • Inquiry Handling
  • Online Customer Support Services
  • Toll-Free Response / Toll-Free Services
  • Virtual Receptionist Services
  • Warranty Registration Services
Sales
  • Inbound Sales
  • Product Information Request Services
  • Product Recall Management & Technical Information
  • Claims Processing Services
  • Cross-Selling and Up-Selling Services
Customer Care
  • Help Desk/Technical Support Service
  • Sales Lead Qualification and Closure
  • Scheduling Sales Demos Services
Revenue Management Processes
  • Insurance Claims Processing Services
  • Payment Collection Services

Why Choose Invicta’s Inbound Call Center Services?

Experienced Call Center Agents

Our call center service agents are experts in inbound call handling, answering service calls & ensuring customer satisfaction.

Competent training programs

Our expert training program gives our call center employees the linguistic ability to handle calls and process knowledge.

Extensive experience

Our experience allows us to support various industries and provide an excellent return on investment.

Transparency

During operations, we empower our clients with tools such as real-time reporting, analytics, and are transparent with our company policies.

Memorable Customer Experience

It is not what you say, but how you say it. We believe in making lives better by creating an emotional connection for a memorable customer experience.

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