Customer Care Services
Through our leading customer care service, we provide quick, efficient solutions and professionally represent the company. By outsourcing your customer care to Invicta, you increase your ROI and minus the risk in setting up a complex operation.
With our inbound and outbound customer care support, we address the needs of every customer. We enhance brand value by implementing customer relationship management strategies. Our call center in India is equipped with all technical capabilities so that we can fully operate as your customer service partners.
OUR CUSTOMER CARE SERVICES INCLUDE
Live Chat Support
- Live Chat is the fastest medium of communication as compared to email and telephone. We offer professional live chat support services to customers looking for information about your products or service on your website.
Consumer Response
- We investigate consumer complaints and respond to their requests or grievances. Therefore, we provide an effective resolution for consumer complaints or inquiries.
Inquiry Handling
- We deploy trained teams to answer any queries and handle inquiries through phone, email, and online chat. Our executives are experts in soft-selling techniques, which help to foster long-term relationships with your business’ clientele.
Virtual Receptionist Services
- Our Virtual Receptionist services help in connecting customers to the right department. Using our virtual receptionist service, you can track and monitor calls, which helps us to provide superior customer experience & increases your brand loyalty.
Phone/Telephone Answering
- We provide call center answering services that are customized to suit the needs of your business. Through our professional and speedy phone handling services, we create a positive impression about your company, which facilitates an easy sales process.
Online Customer Support Services
- Our online customer support services provide a range of solutions from planning, documentation, product feedback, and technical problem solving, installation, troubleshooting, maintenance, or upgrading.
Toll-Free Response / Services
- We provide toll free-response/answering services in India by answering quickly, politely, and professionally. Our goal is to help customers maximize their revenue by attending to missed calls that usually result in loss of business opportunities.
Registration and Warranty Services
- Invicta provides warranty management services in the field of IT, telecom, security surveillance, home automation, and other areas. We can replace or repair any product that is defective within the warranty period.
Why should you outsource your customer care services to Invicta?