Outbound Call Center Services

Invicta’s outbound call center outsourcing service focuses on providing top-notch customer and telesales services for businesses worldwide. First, we understand your business requirements, target market, and plan. We then call existing and potential customers on behalf of your company. Our outbound call center agents ask the right questions to customers, evaluate their needs, recognize when to present offers, and close deals.

Our team is thoroughly trained and can assess possibilities to up-sell and cross-sell when required. Thus, our marketing tactics enable clients to achieve exponential business growth. We apply the latest techniques to increase the ROI of your business. No matter what your goals are, our outbound consultants have the experience and knowledge that can meet your specific criteria and objectives. Count on us to act as a valuable extension of your business that will conduct effective outbound calls.

OUR OUTBOUND CALL CENTER SERVICES INCLUDE:
Sales
  • B2C and B2B Customer Acquisition
  • Appointment Settings
  • Lead Generation
  • Direct sales
  • Sales Lead Follow-up
  • Sales Verification
  • Warm Calling/Existing Clients/Referrals
  • Cold Calling Campaigns
  • Product/Service Promotion
  • Outbound Sales
Research and Information Gathering
  • Tele Surveys/Information Gathering & Customer Satisfaction Survey
  • Market Research & Survey & Market Intelligence
Customer Care
  • Welcome Call
  • Service Satisfaction Follow-ups
  • E-mail and Direct Mail Follow Up
  • Telephonic auditing/ Quality Assurance
Voice Broadcast
  • Reactivating Dormant Customer Services
  • Subscription Renewal Services
  • Customer Follow Up Services
  • Web Chat
  • Toll-free Customer Support
  • Customer Satisfaction Survey
  • Debt Collection
Data Entry Services
  • Online Data Entry
  • Offline Data Entry
  • Data Mining Services
  • Medical Billing
  • Excel Data Entry
  • Insurance Claim Entry
  • MS Access Data Entry
  • Image Data Entry
  • PDF Data Entry
  • Data Cleansing
  • Survey Data Entry

WHY CHOOSE OUR OUTBOUND CALL CENTER SERVICES

Sophisticated Tools

We use the latest integrated communication, monitoring, and reporting tools to deliver the best results.

Trained Agents

To exhilarate sales growth via outbound calling, we train our agents in speech-training programs so that they can understand various accents and speech rates.

24×7 Available

Our outbound call support is available 24×7 so that customers would receive immediate attention at all times.

Competitive Pricing

We provide clients with cost-effective outbound sales call center services. Therefore, there is a considerable reduction in operating costs.

Quality Assurance

Our quality assurance team ensures that all operations are within the industry norms. We use performance metrics to monitor calls regularly.

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